What should I do if my package is marked as delivered but I never received it?Updated 10 months ago

We apologize for any inconvenience this may cause. If your package is marked as delivered but you have not received it, please wait 24 hours. Sometimes packages are marked as delivered prematurely.

If you still haven't received your package after 24 hours, please contact us with your shipping address. We will compare it to the address we have on file. If the addresses do not match, we won't be able to provide any compensation.

If the addresses match, we will file a claim with the carrier to investigate. In such cases, our policy is to send out a replacement, but no refunds can be issued. Please provide your shipping address so we can assist you further.