WHAT IF MY TRACKING HASN'T UPDATED?Updated 2 years ago

no worries! there could be further delays while your product is in transit, however tracking numbers normally update with couriers every 48 to 96 hours.

check your tracking first to see if the courier has delayed delivery of your product because of something like an inaccurate address or customs fees.

please check here if you realized you had supplied an incomplete or inaccurate address.

don't get alarmed if your tracking hasn't changed in a few days; your order should still be on its way to you. but please contact our customer service team so they can help you if your tracking hasn't changed in more than six working days.

For Orders placed to countries other than United States and Canada, please allow 5+ days for your tracking to update before contacting our team to investigate your order.